Cisco Workforce Optimization Quality Management. Ciscounifiedworkforceoptimization qualitymanagementtroubleshootingguideversion11.0 firstpublished:august27,2015 lastupdated:april20,2016 ciscosystems,inc.www.cisco.com Finesse with workforce optimization quality management greetings, we are upgrading our client from uccx version 9 to version 11.6. Cisco…